TEMPLATE: Email & Social Media Responses

Copy/Paste these responses when you need a little help or inspiration responding to emails and social media comments or messages—positive or negative!

Event-Related Comments or Messages

POSITIVE FEEDBACK

So glad you enjoyed our event! Can’t wait to see you next time! If you feel like passing your positivity along, you can contact Hagerty here: https://www.hagerty.com/contact

Thank you for the great feedback—it’s YOU who really make our events awesome. Please join us again next month! 

Hey, I'm delighted to hear you had a great experience. It sure was fun, and I’m looking forward to seeing you again next month!

COMPLAINTS OR CONCERNS

Thank you for sharing that feedback. We’ll take that into consideration next time—our goal is to make these events amazing for everyone!

I totally hear your concern—thank you for taking the time to share. I’ll pass this feedback along, and we’ll continue working to make events better and better.

I’m so sorry to hear this. We want everyone to have the best possible experience, so I’m taking your feedback seriously and will pass it along.

Hagerty Drivers Club-Related Comments or Messages

POSITIVE FEEDBACK

Yes, I absolutely agree! Hagerty Drivers Club has so many great benefits, thank you for the support!

I couldn’t have said it better myself. So glad you’re also enjoying the perks of being an Hagerty Drivers Club member!

Hey—love seeing this positive feedback! You’ve inspired me to highlight this in a post sometime soon!

QUESTIONS OR CONCERNS

Hi, I’m so sorry to hear you’re having a less-than-great experience. If you’d like, you can reach out for more support here:
https://www.hagerty.com/contact

Thank you for your honesty and for raising this. I know Hagerty would very much like to hear and address this for you—please contact them at the link below!
https://www.hagerty.com/contact

This is such a great question! I want to make sure you get exactly the right answer, so I’d recommend checking the website or reaching out to Hagerty directly (links below!).
https://www.hagerty.com/drivers-club/
https://www.hagerty.com/contact

Hagerty Insurance-Related Comments or Messages

HAGERTY INSURANCE

Thanks for taking the time to give your feedback. I’m sorry to hear about this upsetting issue! Please contact Hagerty at the link or phone number below so they can assist you further:

https://www.hagerty.com/contact

1-877-922-9701

QUESTIONS OR ISSUES

Hi there, that’s a great question! I’m not a Hagerty insurance expert myself—but I know some people who are! You can get just the right help using the link or phone number below:

https://www.hagerty.com/contact

1-877-922-9701

In the Event of Offensive or Abusive Language or Content

SOCIAL MEDIA

  • DO NOT reply

  • Screenshot the comment or message

  • Then delete the comment

  • Email the screenshots to your Hagerty Drivers Club concierge:
    concierge@hdcchapterlead.com

In either case, your Hagerty Drivers Club Concierge will contact you with recommended next steps.

EMAIL